Carlos E. Morales

Avenida Sanz, Resd. Terepaima B. Apto. 13-2. El Marqués. Caracas 1070. Venezuela. (58) 212 271-0172
e-mail: lobosccs@cantv.net

EXPERIENCE

Telcel (TDATA). www.t-data.com.ve. Caracas, Venezuela 7/96 - Present Operations Technician. Supervises Voice, Data and Internet using Newbridge 46020 Network Systems for Private Networks. Maintains circuits of Voice and Data (TDM) Maintains and supports data circuits in Frame Relay networks. Assigns field technicians for troubleshooting and repairs outside the Supervision Center. Gives direct support to clients via telephone, e-mail and Web.

Compañía Anónima Nacional Teléfonos de Venezuela (CANTV). Caracas, Venezuela. 1/96 - 5/96 Electronic Technician. Provided client support on Digital Multiplexers. Provided customer support on International telecommunications.

EDUCATION

Técnico Superior Universitario en Telecomunicaciones: Telecommunications Advanced Technician, Instituto Universitario de Technología de la Región Capital (Capital Region University Institute of Technology). Caracas, Venezuela 1996.

TECHNICAL TRAINING

Advanced Administration. Cisco Routers Series 2500. Newbridge Supervisory Systems 46020. Newbridge Multiplexers 3600 / 3612 / 3606 / 3630 Trouble Ticket Management Systems. Remedy/ARS. Microwave Radio. INNOVA Microwave Radio. MOSELEY Sun Solaris Advanced and Administrator. Workgroup management. Development of Supervisory Abilities Advance Customer Service.

RELATED INFORMATION

Fluent in English and Spanish. Excellent Communication Skills. Able to work independently. References Available Upon Request.